Salary
-
|
Remote
Location
Colombia
|
Job Type
Full-time
|
Posted
1mth ago
|
Apr 04, 2024 - Velocity Global, LLC is hiring a remote Customer Success Manager, Digital. šLocation: Colombia.
POSITION SUMMARY
The Customer Success Manager, Digital will be responsible for managing a high-volume portfolio of customers, ensuring their satisfaction, retention, and growth. They will play a pivotal role ensuring that customers achieve their desired outcomes at scale, leading customers across a defined customer journey and implementing strategies that result in measurable customer results, high retention and growth rates and high NPS/CSAT. The ideal candidate will have a strong understanding of operational processes and a proven track record of managing customer accounts at scale. They will also possess excellent communication and problem-solving skills and be comfortable working in a fast-paced, dynamic environment. The Customer Success Manager will work closely with cross-functional teams including Sales, Operations and Support to ensure a seamless customer experience and ensure that customers achieve their business goals. This role will be a remote position based out of Colombia.Ā
This individual will report to the Director, Customer Success.
RESPONSIBILITIES
QUALIFICATIONS/SKILLS
Ā
GO FARTHER WITH VELOCITY
At Velocity Global, weāre building a dream team made up of the worldās best talent. Weāre looking for people like you to join us as we make opportunity borderless for people everywhere.Ā
ABOUT VELOCITY GLOBAL
At Velocity Global, our values represent who we are and the company we want to be. We harness the power of our values to bring our unique talents together in pursuit of our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.
We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Please refer to our present benefits offering here.
Be aware of the location restriction for this remote position: Colombia | |
ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ļø
Salary
-
|
Remote
Location
Colombia
|
Job Type
Full-time
|
Posted
1mth ago
|
Be aware of the location restriction for this remote position: Colombia | |
ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ļø